ZEST Communities, run by partners Rob Baiocco and Tony Difruscio, is committed to providing a 5-Star experience as part of our Strategic Plan. ZEST Communities’ 5-Star Values guide all our interactions with our customers, our community and each other.
★SERVICE We are here to delight our customers and provide them with the highest levels of service possible. We value innovation and creativity and work diligently to overcome challenges, solve problems and create new ways to continually improve and enhance service.
★TRUST We are committed to earning the trust of others and highly value trustworthy behaviour. We work with our customers, staff and stakeholders to build relationships based on honesty and transparency. We communicate clearly and regularly with each other so that everyone remains involved and informed.
★ACCOUNTABILITY We are accountable for our actions and deliver on our promises in a timely manner. We work in partnership with each other to establish joint objectives and communicate expectations. We hold ourselves responsible for meeting our goals and strive continuously to reach our full potential.
★RESPECT We honour our history, and treat everyone with compassion, dignity and respect. We celebrate diversity and reach out to provide support and encouragement to others. We endeavour to promote environments of safety, choice and independence within our communities.
★SUPERIOR QUALITY We believe that everything we do and create must be of superior quality. Therefore we endeavour to provide our customers, staff and stakeholders with superior, enjoyable and inspiring environments within which to live and work.
Live Life With ZEST!